Frequently Asked Questions
Everything you need to know about your Hockey Gear order and equipment.
How do I ensure I am ordering the correct skate size?
Hockey skates typically run 1 to 1.5 sizes smaller than your standard shoe size. We recommend consulting our detailed Sizing Guide on each product page and measuring your foot in centimeters for the most accurate fit.
What is your return policy on used equipment?
For hygiene and safety reasons, we only accept returns on unused items in their original packaging within 30 days. However, certain sticks and skates may carry a manufacturer's limited warranty against breakage.
Do you offer skate sharpening services for online orders?
To ensure your safety and the integrity of the blade during transit, we ship all skates with a factory edge (unsharpened). We recommend visiting a local pro shop for a custom sharpen before your first use.
How long does shipping take for oversized items like goalie pads?
Oversized gear typically ships via ground freight and arrives within 5-7 business days. You will receive a tracking number as soon as your gear leaves our warehouse.
Can I customize a team set of jerseys and socks?
Yes, we offer bulk discounts and customization services for teams. Please contact our Team Sales department through our contact form to receive a quote for heat-press or embroidered logos.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm for high-value equipment purchases.